vj77 Privacy Policy

Our Commitment to Your Privacy

vj77 takes the privacy of every player seriously. This Privacy Policy applies to all users of the vj77 platform accessible at vj77.pro, including visitors who browse without an account and registered players who actively use our services. By accessing or using vj77, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

We collect only the data that is necessary to operate a safe, reliable, and enjoyable gaming platform for players in Bangladesh. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this policy without your explicit consent.

What Data vj77 Collects — At a Glance

The six categories below summarise the types of personal data we collect during registration, gameplay, and payment processing. Each category is explained in full in Section 1.

Information We Collect

vj77 collects personal data through several channels: directly when you register an account, make a deposit or withdrawal, contact our support team, or participate in a promotion; and automatically when you use our platform.

• ▶Registration data: full name, username, date of birth, phone number, email address, and a government-issued photo ID for KYC verification. This data is required to open and maintain a vj77 account and to comply with identity verification obligations.
• ▶Financial data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), partial card numbers, transaction IDs, and deposit and withdrawal histories. Full card numbers and mobile wallet PINs are never stored by vj77; they are processed exclusively through our secure payment partners.
• ▶Technical and usage data: IP address, browser type and version, device type, operating system, referral URL, pages visited, time spent on each page, game session logs, click-stream data, and error reports. This data is collected automatically via server logs and analytics tools.
• ▶Communications data: the content of live chat conversations with our support team, emails you send to [email protected], and any feedback or complaint submissions. We retain these records to improve service quality, resolve disputes, and meet our responsible gaming obligations.

How We Use Your Personal Data

vj77 uses your personal data only for the specific purposes listed below. We apply the minimum data necessary for each purpose and do not use your data for unrelated activities without your consent.

• ▶Account management and platform access: to create, verify, and maintain your vj77 account; to authenticate your identity at login; to personalise your experience; and to process your deposits, withdrawals, and bonus claims.
• ▶Responsible gaming and player protection: to monitor gaming behaviour for signs of problem gambling, to apply deposit limits and self-exclusion requests, and to fulfil our duty of care towards all players on the platform. Player protection is a core obligation, not an optional feature.
• ▶Fraud prevention and security: to detect and prevent fraudulent account activity, money laundering, collusion, use of automated tools, or any other prohibited conduct. This includes comparing data across accounts and using automated risk-scoring tools.
• ▶Marketing and promotions: to send you relevant promotional offers, bonus notifications, and seasonal campaign communications (such as Eid, Pohela Boishakh, BPL, and IPL promotions) by SMS, email, or in-platform notification. You may opt out of marketing communications at any time by contacting [email protected].
• ▶Platform improvement and analytics: to analyse aggregated, anonymised usage patterns and performance metrics for the purpose of improving the vj77 platform, fixing bugs, optimising load times, and developing new features. Anonymised analytics data does not identify any individual player.

Cookies and Tracking Technologies

vj77 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather aggregated analytics about platform usage. The following types of cookies are used on vj77.pro.

• ▶Essential cookies: required for the platform to function. They maintain your login session, remember your language preference, and ensure that game states are preserved between pages. These cookies cannot be disabled without breaking core platform features.
• ▶Analytics cookies: collect anonymised data about how players navigate the platform — which pages are visited most frequently, where players exit, and how long sessions last. This data is used exclusively to improve the vj77 experience and is never tied to an identifiable individual.
• ▶Preference cookies: store your display settings, preferred game categories, notification preferences, and other personalisation choices. Disabling these cookies will not break the platform but may result in a less personalised experience on return visits.

How We Share Your Data

vj77 does not sell, rent, or trade your personal data. We share data only in the limited circumstances below, and in each case only the minimum data necessary for that purpose is disclosed.

• ▶Payment processors and financial partners: we share the payment data strictly necessary to complete your deposit or withdrawal transaction with our certified payment partners including bKash, Nagad, Rocket, Upay, and the relevant card processing networks. These partners are contractually bound to process your data only for the purpose of completing the transaction.
• ▶Game providers: aggregated, anonymised gameplay statistics may be shared with licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purpose of game performance monitoring and RNG audit compliance. No personally identifiable information is shared with game providers.
• ▶Legal and regulatory obligations: we may disclose personal data when required to do so by applicable law, court order, or when necessary to protect the rights, safety, or property of vj77 or its users. In such cases, we will disclose only the minimum data required and will notify the affected player where legally permissible to do so.

Data Security

vj77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure is designed for a mobile-first Bangladesh audience and is reviewed regularly.

Key security measures in place at vj77 include: 256-bit SSL encryption on all data transmitted between your device and our servers; secure, salted password hashing; two-factor authentication options for account login; PCI-DSS compliant payment processing through certified partners; and regular internal security audits to identify and address vulnerabilities.

Data Retention

vj77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply.

• ▶Active account data: retained for the full duration of your account's active lifetime plus a minimum of 5 years following account closure, to meet financial record-keeping and anti-money-laundering obligations.
• ▶Transaction and payment records: retained for a minimum of 7 years from the date of the transaction in accordance with financial reporting requirements. After this period, records are securely deleted or fully anonymised.
• ▶Support communications: live chat transcripts and email correspondence are retained for 2 years from the date of the last interaction. They may be retained for longer where they relate to an ongoing dispute, regulatory inquiry, or responsible gaming investigation.

Your Data Rights

As a player on vj77, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: you may request a copy of the personal data vj77 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. Mandatory financial and KYC records cannot be deleted before their minimum retention period expires.
• Right to restriction: you may ask vj77 to restrict processing of your personal data while a correction request or objection is being reviewed. During the restriction period, we will store but not actively process the data concerned.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

Third-Party Links and Minors

The vj77 platform may display logos or references to third-party payment providers and game studios. vj77 is not responsible for the privacy practices of these third parties. Where you interact directly with a third-party service (for example, completing a bKash transaction in your mobile wallet app), that interaction is governed by the third party's own privacy policy.

vj77 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. Our registration process includes date-of-birth verification and KYC checks designed to prevent under-age access. If a parent or guardian believes their child has created an account on vj77, they should contact us immediately at [email protected]. We will investigate and, if confirmed, delete the account and all associated data without undue delay.

Policy Updates and How to Contact Us

vj77 reviews this Privacy Policy periodically and will update it when our data practices change or when required by law. When material changes are made, we will update the Last Updated date at the top of this page and, where the changes significantly affect your rights, notify registered players via their account contact details. Continued use of the vj77 platform after a policy update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a potential data security concern, please contact the vj77 privacy team in writing. We are committed to responding to all privacy-related enquiries within 30 days of receipt.